Fault Finding and Repairs
Computers are a very complicated and surprisingly delicate composition of various electronic and material components, they also contain vast amounts of information stored either in memory or on drives. Unfortunately, from time to time things happen, either the computer doesn't work as it ought with either data corrupted or tampered with in some way or a component malfunction or, an accident occurs leaving a screen broken or a vital socket or case component not working.
Sometimes, for the average user, it is often difficult to ascertain exactly what has gone wrong, is it the software or has some hardware failed or is it just that one part is not agreeing with another or worse, has there been a malware attack? Well used to dealing with PC, Laptop & Mac repairs in Plymstock and the surrounding South Hams and Plymouth Area, Phil Guy Computer & Repairs have an in depth knowledge of dealing with such problems.
What Can We Do?
Dependent on the malfunction, if required, we will examine your computer and may run diagnostic checks. If something is broken, we can source, fit and test the component for you whether it be internal or external. For instance, just because your laptop screen has been broken doesn't mean that you have to throw the laptop away, we can source a replacement screen and fit it for you. Should software be the problem, then we may ask you for the original install disks.
If your system is malfunctioning, we will investigate. In the first instance we will run a preliminary visual diagnosis but if this does not reveal or confirm the problem then we may need to do further exploratory work. Sometimes this can consist of preventative maintenance , checking your hard drive(s), check for malware (including viruses) and anything which may have caused the problem. If we feel that the system files on the hard drive have been permanently corrupted, we can optionally re-install the operating system. Often a problem can mean physical and visual checking of components which on a laptop can mean complete disassembly as critical components such as fans and processors are usually located beneath the motherboard.
In addition to repairing the system, we often apply any security patches or driver updates if applicable. Should it be necessary for the operating system to be re-installed, an additional charge may be incurred.
Please note that under no circumstances will Phil Guy Computer & Repairs be liable for data loss when we perform equipment maintenance. We strongly recommend that you back up your data on a separate medium ( for example by DVD, external hard-drive, USB stick or on-line) on a regular basis. All business is subject to our Terms and Conditions of Business, a printable version of which is available here.